Plan, Control,
Improve
At mountX, we drive process innovation. We offer tailor-made solutions that optimise service processes.
Shall we shape the future together? Are you ready for change?
Get in touch now and get started!
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View MoreYour partner for Next Level services
Optimizing your service management processes
mountX supports you in optimizing service management processes for sustainable efficiency and improved customer satisfaction.
Our vision and our values
We take responsibility and promote transparency and innovation.
Our team and our partners
Our team of experienced experts and our competent partners develop customized solutions for your company.
Customer-oriented solutions for better efficiency in your company
Discover our individual solutions and services for process optimisation including AI solutions in various industries and different specialist areas.
Consulting and training
Product-independent Enterprise Service Management consulting and practical Matrix42 training courses.
Development and mountX software modules
Customised Matrix42 solutions and flexibly Matrix42 extensions.
Individual solutions for measurable success
Our customers are our focus. Through close cooperation, we achieve sustainable results and optimize your processes.
References
Our solutions achieve measurable success for processes in a wide range of industries.
Success stories
Visible results that can also contribute to the success of your company.
Competence Partner Gold
We are a proud Matrix42 Competence Gold partner
This partnership reflects our deep expertise and excellence in delivering Matrix42 solutions.
4 steps to a successful customer collaboration
Step 1: Getting knowledge & needs assessment
Our first step is to understand the customer's requirements in order to clearly define how we can create optimum added value.
Step 2: Customised solution development
We develop customised solution packages that are based on the customer's needs and create benefits.
Step 3: Implementation of the solution
The solutions and results are implemented and put into practice by mountX or internal and external teams.
Step 4: Continuous improvement
Continuous support to optimise results and solutions and to implement sustainable improvements in processes and specialist departments.
Our references and success stories
Find out how mountX supports the optimization of various service processes.
" In our search for a future-oriented IT service management solution, we found what we were looking for in Matrix42. Together with the Matrix42 consulting partner mountX, asset management was successfully implemented in the first project step. The go-live took place in April 2024. The next project step will be the implementation of the Incident and Service Request Management modules, including the self-service portal with web store. The go-live of these modules is planned for November 2024. With the help of mountX and Matrix42, the underlying processes and workflows in IT service management will become more efficient, more targeted and ultimately more cost-effective.” About the company: Hermann Pfanner Getränke GmbH was founded in 1856 and is completely family-owned. in family ownership. The Austrian company, known for its fruit juices and iced teas, employs a total of 1,000 people throughout Europe. Pfanner has production facilities in Austria, Italy, Germany and Ukraine. "
Daniel Klee
Teamleader IT-Security & IT-Infrastructure" For us, Matrix42 is the solution par excellence for making global working possible. It was important to us that the solution could be extended relatively easily and that standard changes could be automated. In addition, users should be able to order hardware themselves with a simple approval workflow.
mountX supports our Matrix42 solution to enable all of this, and it‘s great that everything comes from a single source. "
Gerald Danko
Head of IT" Our implementation partner mountX was a key factor in our success. The partner's geographical proximity, in-depth understanding of processes, and pragmatic approach not only facilitated the launch but also helped Stiegl build long-term in-house expertise.
Matrix42 was the best combination of ITIL standardisation, flexibility, price, and a partner that really suits us. "
Lucas Tichy
Teamleiter IT-OperationsOnly one step to
improve
your processes
Improve your business processes and workflows.
Contact us and find out more.
#FastandFuriousProcesses