Innovative mountX solutions and Matrix42 extensions
Discover the extensive product range from mountX, specifically designed to optimize your service management processes. With our innovative tools and customised solutions, we help you increase efficiency, reduce costs, and improve service quality.
Modules
AI Your Way for Matrix42 - Free trail for 3 months
Try AI for the Matrix42 Enterprise Platform free for 3 months – no risk, no subscription.
Matrix42: new layout with optimised navigation
Switch to the new Matrix42 layout now – and reap the benefits immediately!
Matrix42 Extensions
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Outlook Ticket Creator
This extension enables the creation of Matrix42 tickets directly from Microsoft Outlook.
Control System
The control system simplifies the creation and management of recurring tasks in Matrix42.
Change Communication Overview
This overview feature provides quick access to all communication linked to associated tickets.
Copy Object Link
Instead of simply sending a ticket number, you can now share a direct link to the ticket.
Certificate Management
Efficiently manage certificates directly within Matrix42, linking them to specific computers and users for better organization and tracking.
Resolved Status
The Ticket Resolved extension enhances the ticket resolution process by introducing a streamlined workflow.
Create Unknown User
This extension automatically creates a new user profile in the system whenever a support email is received.
Outlook Out of Office Synch
This custom workflow leverages the Microsoft Graph API to automatically sync Out of Office settings from Outlook to Matrix42.
Label Creator
Create labels straight from the asset, check them before printing and output them right away – to a label printer or A4.
Reply on closed Ticket
Inform users automatically by e-mail about tickets that have already been closed.
NetBox Data Provider
Connect NetBox and Matrix42 in both directions: import devices from NetBox, export locations, device types and assets to NetBox.
cora Connect
cora Connect provides a standardized connection between Matrix and the cora machine, simplifying integration into existing environments.
Mailfetching
The extension provides intelligent preprocessing of incoming emails and tickets by analyzing content and automatically adjusting and distributing tickets based on predefined rules.
ClearPass
Matrix42 ClearPass integration: endpoint import, MAC matching, and self-service provisioning in Matrix42
Server Rack Builder
Plan, visualise and document your server racks directly in Matrix42 – with drag & drop, front and rear view, and every rack unit linked to its asset.
