Comprehensive Service Management Solutions
Consulting
Product-independent consulting and implementation of IT best practices - beyond the IT department.
Development
Leverage our extensive development expertise at Matrix42.
Software
Discover Matrix42 – from licenses to specially developed extensions.
Training
Training programmes to optimise the use of Matrix42 software solutions. Expand your knowledge and increase efficiency.
Next Level Enterprise Service Management
Take advantage of the expertise of our experienced consulting team to optimise your business processes. In addition to IT departments (e.g. ITIL implementation), we also support other departments such as HR (e.g. onboarding and offboarding of employees), facility management (e.g. fault management) or end customer support for products/systems.
Specialist consulting and implementation focal points are:
- Incident & Problem Management
- Service Request Management
- Service Level Management
- Knowledge Management
- Change Management
- Asset Management
- IT Service Catalog
Matrix42 Development: customised for your company
Optimisation of your service management processes.
From customizing existing modules to developing new applications.
Our software solutions tackle your operational challenges, making everyday life easier.
Our tried-and-tested solutions create transparency, improve collaboration and increase efficiency in your company.
Development and implementation focal points are:
- Improved collaboration within and between departments
- Transparency in processes and structures
- Greater efficiency through smart automation
- in the sectors: Industry/ production, food, construction/ buildings, services, trade, energy, health, public
- in the business departments: IT, HR, FM, customer support
Matrix42: Flexible, scalable, and tailored to your needs
Versatile Matrix42 software solutions - from licenses to customized modules
The result optimizes your service management processes and improves daily workflows.
mountX Extensions, which are designed to optimise your service management processes in Matrix42, are e.g:
- Certificate Management
- Outlook - Ticket Creator
- Other Solutions HERE
Hands-on Training for Matrix42
Targeted courses to expand knowledge and impart necessary skills. The following training courses are currently available:
- Administration Basic & Advanced
- Workflow Basic & Advanced
- Dialog Design
- Service Management
