mountX Academy: Matrix42 training courses
The mountX Academy is your partner for customised, practical Matrix42 training courses that equip IT specialists and process managers with the skills they need for efficient, forward-looking service management.
mountX Academy training courses at a glance
| Training course | Duration (days) | Target audience & Prerequisites |
|---|---|---|
| Matrix42 Administration Basic | 2 | Service Owners & IT Administrators (No prerequisites – a basic knowledge of SQL and IT) infrastructure is an advantage |
| Matrix42 Administration Advanced | 3 | Service Owners & IT Administrators (Matrix42 Admin Basic) |
| Matrix42 Dialog Design | 2 | Service Owners & IT Administrators (Matrix42 Admin Basic + Advanced) |
| Matrix42 Workflow Basic | 2 | Service Owners & IT Administrators (Matrix42 Admin Basic + Advanced training) |
| Matrix42 Workflow Advanced | 3 | Service Owners & IT Administrators (Matrix42 Admin Basic + Advanced + Workflow Basic) |
| Matrix42 Service Desk | 2 | Process owners, IT administrators, business users (None) |
Matrix42 Administration Basic Training
Objectives and content: In this two-day course, you will learn the basics of setting up, configuring and maintaining Matrix42. The content covers the basic configuration of layouts and master data, the management of data providers and compliance rules, as well as the assignment of permissions and an understanding of the database schema. You will also learn how to ensure day-to-day operations by importing data and installing updates or hotfixes.
What you’ll gain:
✅ Solid foundational knowledge for configuring and administering the platform.
✅ The ability to manage master data, layouts and access rights independently.
✅ Confidence in monitoring day-to-day operations and deploying system updates.
Matrix42 Administration Advanced Training
Objective and content: Building on the basic training, this three-day course focuses intensively on the customisation of the Matrix42 system. You will learn to analyse requirements in a structured manner, create initial data models and key attributes, and extend pickups. In addition, the course covers the creation of basic UI elements, dialogues and quick views, as well as the implementation of initial process designs using compliance rules and actions.
What you’ll gain:
✅ An in-depth understanding of complex data modelling and system customisation.
✅ The skills to create your own user interfaces, dialogues and previews.
✅ The ability to translate specific business requirements into automated process designs.
Matrix42 Dialog Design Training (SolutionBuilder)
Objective and content: This two-day training course teaches you how to use SolutionBuilder professionally so that you can independently expand the UUX design. The focus is on basic UUX components such as navigation objects, dataset views, landing pages and wizards, as well as the in-depth use of the Layout Designer, including the toolbox and data sources. You will also learn to control typical properties of controls (such as mandatory fields and localisations) and to create your own applications, including new roles and administration areas.
What you’ll gain:
✅ Mastery of SolutionBuilder for the flexible design of modern UUX interfaces.
✅ Independence in developing your own apps, roles and views within the system.
✅ Targeted control and localisation of input fields and forms.
Matrix42 Workflow Basic Training
Objective and content: During this two-day training course, you will gain in-depth familiarity with the Workflow Studio interface and receive a comprehensive overview of all available standard activities. You will learn the basics of arguments and variables, design and test your first workflow, and integrate it into the Service Catalogue. The course also covers the integration of approval and provisioning workflows, as well as topics such as versioning and activation contexts.
What you’ll gain:
✅ A solid introduction to Workflow Studio and automated process design.
✅ The ability to deploy your own approval and provisioning workflows in the Service Catalogue.
✅ A basic understanding of variable processing and process versioning.
Matrix42 Workflow Advanced Training
Objective and content: This three-day advanced training course provides all the knowledge required to independently manage, create new or precisely customise existing processes for complex workflows in Matrix42 Service Management. The focus is on the technical structure of advanced activities, gaining detailed knowledge of complex, manufacturer-supplied standard product workflows, and the targeted integration of service deployments, change workflows and user-defined actions.
What you’ll gain:
✅ Expertise in the administration and development of highly complex automations.
✅ In-depth technical understanding of the internal structure of workflow activities.
✅ Ability to map business-critical deployment and change processes accurately.
Matrix42 Service Desk Training
Objective and content: This two-day training course focuses on a comprehensive and practical approach to using the Matrix42 Service Desk application. In addition to key settings, search options and filters, the course focuses on efficient ticket handling and the implementation of established ITIL standard processes such as incident, service request, problem and change management. Topics such as the Self-Service Portal, Service Level Management (SLM), Knowledge and Task Management, and dashboards are also covered.
What you’ll gain:
✅ Maximum efficiency in day-to-day ticket processing within the Service Desk.
✅ Practical understanding of all ITIL standard processes directly within the system.
✅ Optimal use of knowledge bases, SLAs and informative dashboards.