Mailfetching

Description

This extension adds a powerful mail fetching workflow for automatic ticket processing to the Matrix42 Email Robot. Incoming emails are checked using individually definable keywords and criteria. As soon as a match is detected, the corresponding tickets are automatically updated and assigned the appropriate attributes.

This reduces the manual effort involved in ticket assignment and ensures consistent allocation of responsibilities, categories, and services. A clearly arranged area in the Service Desk (or Queue Management) allows for easy management of all rules and ensures maximum transparency throughout the entire process.

Core Features

1. Intelligent rule management
   The creation and management of mail fetching rules enables structured and automated processing of incoming emails.
2. Automated ticket assignment
   Keyword-based recognition automatically analyzes relevant content and assigns tickets directly to the appropriate person responsible.
3. Clear and simple interface
   A central overview of all active rules ensures simple and flexible handling in daily use. All rules can be configured centrally and adjusted at any time.