Outlook Ticket Creator
This Outlook add-in allows you to create Matrix42 tickets from Microsoft Outlook, optimising your workflow and saving time. You can instantly convert an email into a service request or incident and assign it to the appropriate role or person for processing. All images and attachments from the email are automatically included in the newly created ticket.
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Description
This extension streamlines your workflow by enabling the creation of Matrix42 tickets directly from emails, including all attachments and images.
Core Features
- Quick Ticket Creation: Convert emails directly into service requests or incidents without switching applications.
- Automatic Attachment Transfer: All email attachments and images are transferred to the new ticket, ensuring no important information is lost.
- Role and User Assignment: Assign tickets directly to the appropriate role or handler, speeding up the process of forwarding requests to the right team members.
- Time Savings through Workflow Integration: Optimize your workflow by creating requests directly from Outlook —saving time and boosting productivity.