cora Connect in action – practical use cases

Introduction

The cora Connect interface revolutionises IT asset management through seamless integration with Matrix42. But how do companies benefit in concrete terms? Here are some practical use cases that show how cora Connect simplifies everyday IT tasks and optimises processes.

Use Case 1: Automated IT asset lifecycle processes

Challenge:
Manual processes for issuing, returning or exchanging IT equipment are prone to errors, costly and time-consuming.

Solution with cora Connect:
🔹 Automated workflows in Matrix42 start IT asset processes directly from the ticket system.
🔹 Real-time synchronisation with cora: Devices are immediately reserved, issued, or returned.
🔹 Documentation of all steps for full transparency.

Benefits:
✅ Cost and time savings through automation
✅ Reduction of errors through digital processes
✅ Better traceability of all IT assets
✅ Automation assets in other departments take IT - Facility management, vehicle fleet, HR documents

Use Case 2: Self-service for employees

Challenge:
Employees are bound by fixed office hours and collection times when requesting and collecting IT equipment, which leads to delays, waiting times and inefficient processes.

Solution with cora Connect:
🔹 24/7 Self-service portal in Matrix42: Employees can request and collect devices independently.
🔹 Automatic distribution via cora machines.
🔹 Real-time status updates in the ticket system.

Benefits:
✅ Faster processing of requests
✅ Reduced workload for the IT department and cost and time saving
✅ Higher employee satisfaction

Use Case 3: Preventing shrinkage of high-value assets through seamless traceability

Challenge:
In many companies, high-value equipment (e.g. laptops, smartphones, special tools or measuring devices) is lost due to manual processes and a lack of traceability. Without digital documentation, theft, mix-ups or unclear responsibilities are difficult to prove – leading to financial losses and compliance risks.

Solution with cora Connect:
🔹 Automated assignment and logging of every asset—from issue to return—with optional real-time synchronization in Matrix42.
🔹 Access control during removal to prevent unauthorized use.
🔹 Complete history of all asset movements, including timestamps, user data, and status updates for full transparency.

Benefits:
✅ Reduction of asset shrinkage through clear responsibilities and traceability
✅ Rapid identification of stock shortages or misuse
✅ Compliance-secure documentation for audits and insurance certificates
✅ Cost savings through fewer losses and more efficient inventory management

Conclusion: Why cora Connect is the right choice

cora Connect bridges the gap between digital ITSM processes and physical assets. Companies benefit from:
🔹 Simplification and cost savings for repetitive tasks
🔹 Transparency across the entire asset lifecycle
🔹 User-friendliness through self-service

Links

• Further product details
• cora Details
• Details in the Matrix42 Marketplace
• Further information and book an appointment

✅ Scalability for future requirements